Refund policy
30-Day Return Policy
We offer a 30-day return period. You may request a return within thirty (30) calendar days from the date your order is delivered.
To be eligible for a return, the item must:
- Be unused, unworn, and in the same condition in which it was received;
- Include all original tags, accessories, manuals, and packaging;
- Be accompanied by the original receipt, order confirmation, or other proof of purchase.
We reserve the right to refuse any return that does not meet these eligibility requirements.
How to Request a Return
To initiate a return, you must contact us at support@rayree.com within the applicable return period.
Approved returns must be sent to:
651 N Broad StSuite 201Middletown, DE 19709 US
If your return request is approved, we will provide return instructions and, where applicable, a prepaid return shipping label. Items returned without prior authorization will not be accepted and may be returned to the sender at the sender's expense.
If you have any questions regarding a return, please contact support@rayree.com.
Missing or Lost Parcels
If your shipment is lost in transit or does not arrive, please contact us promptly at support@rayree.com.
After reviewing the circumstances and, where applicable, confirming the shipment status with the carrier, we may, at our sole discretion, issue store credit equal to the value of the affected order. Store credit will be applied to your customer account and may be used toward future purchases. Store credit is non-transferable, has no cash value unless required by applicable law, and is not redeemable for cash.
We reserve the right to investigate claims relating to lost or missing parcels and may request additional information before providing any remedy.
Damaged, Defective, or Incorrect Items
You are responsible for inspecting your order upon delivery.
If you receive a damaged, defective, or incorrect item, you must notify us as soon as reasonably possible by contacting support@rayree.com and providing photographs or other evidence of the issue, if requested.
Upon verification, we will determine the appropriate remedy, which may include a replacement, repair, store credit, or refund, as required by applicable law.
Non-Returnable Items
The following items are not eligible for return unless required by applicable law:
- Perishable goods, including food, flowers, and plants;
- Custom-made, personalized, or special-order products;
- Personal care, cosmetic, or beauty products that have been opened or used;
- Hazardous materials, flammable liquids, gases, or other regulated substances;
- Gift cards; and
- Sale, clearance, promotional, or final-sale items.
If you are unsure whether your item is eligible for return, please contact us before submitting a return request.
Exchanges
We do not offer direct exchanges.
If you would like a different product, size, or color, you may return the eligible item in accordance with this policy. Once your return has been approved, you may place a new order separately.
European Union Consumers
If your order is delivered to a country within the European Union, you may have a statutory right to withdraw from your purchase within fourteen (14) days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws.
To qualify, the returned item must be in the same condition in which it was received, including all original packaging, tags, accessories, and proof of purchase, except where applicable law provides otherwise.
Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or denied.
If approved, the refund will be processed to your original payment method within ten (10) business days. Processing times may vary depending on your payment provider or financial institution, and we are not responsible for delays caused by third-party payment processors or banks.
If more than fifteen (15) business days have passed since your refund was approved and you have not received it, please contact us at support@rayree.com.
General Provisions
We reserve the right to amend, modify, or update this Return & Refund Policy at any time. Any changes will become effective upon publication on our website unless otherwise required by applicable law.
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot be excluded under applicable consumer protection laws.